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Reporting

Gain actionable insights about your endpoints, security posture, automations, and technician activity—all in one place.

Updated over 2 weeks ago


1. Overview

Reporting provides a visual, interactive dashboard that aggregates live data from every endpoint managed by Level. With built‑in widgets for devices, security, alerts, automations, and tech activity, you can quickly spot trends, surface gaps, and highlight wins across your environment.

  • Scope selector – Filter the dashboard from All devices to any device group from the drop‑down in the top‑right corner.

  • Export report – Generate a PDF of the current view for sharing with stakeholders.

  • Date range picker (Insights tab only) – Display metrics for a specfic date range.


2. Navigation

Reporting is divided into three tabs on the left sidebar:

Tab

Purpose

General

High‑level estate metrics such as device counts, online status, hardware distribution, tag usage, and alert volume.

Security

Security Score coverage, update summary, AV & firewall metrics, and patching success rates.

Insights

Automation run statistics, trigger breakdowns, technician service hours, and overall activity trends.

Click a tab to change context—widgets update instantly while your date range & scope selections persist.


3. General Tab

Devices panel

  • Total devices gauge breaks down Workstations vs Servers.

  • Platform distribution bar chart shows Windows / macOS / Linux share.

  • OS distribution lists the most common operating systems.

  • Flagged / Maintenance counters surface devices needing attention.

  • Online devices gauge tracks real‑time connectivity.

Inventory panels

  • System distribution table groups by model & manufacturer (sortable).

  • Tag usage table highlights your most‑used tags.

Alerts section

  • Alert frequency histogram charts how often alerts fire.

  • Resolved/Total/Active tiles summarise alert workflow health.

  • Avg. resolution time auto‑computes mean time‑to‑resolve (MTTR).


4. Security Tab

Security Score

  • Score average – single numeric score (0–100) with risk badge.

  • Security Score severity – stacked bar of Low / Moderate / High / Very‑high risk devices.

Update summary

  • Chart of Current vs Out‑of‑date patch status.

Providers & Health

  • Antivirus providers list shows the AV engines detected.

  • Antivirus health displays enabled/disabled counts.

  • Firewall providers bar chart enumerates iptables, UFW, Windows Firewall, etc.

  • Firewall health gauge measures firewall enablement rate.

Patching

  • Recent updates timeline (auto‑filters to chosen period).

  • Update success rate gauge for last 30 days.

  • Out‑of‑date updates tile & Avg. per device metric quantify backlog.


5. Insights Tab

Automations panel

  • Automation runs counter plus run‑per‑day average.

  • Activity overview ranks top automations (& triggers) by run count.

  • Automation runs chart visualises daily run volume.

Tech activity

  • Most active techs table (service hours & MTTR).

  • Instances of service gauge compares Remote control vs Background management sessions.


6. Tips

  1. Change scope first – Selecting a device group ensures you are looking at the specific devices important to you.

  2. Drill down - Many charts allow you drill in to see the devices behind the numbers.

  3. Hover to show concatenated text – If the text labels are too long, hover over the text to see the full value.

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