Overview
Our platform provides real-time SMS alerts to notify customers about the health and status of their endpoints and infrastructure. These alerts include outage notifications, performance degradation warnings, critical incident updates, and resolution confirmations.
This documentation explains how customers give consent to receive SMS notifications and how they may manage their preferences.
How Users Opt In
Users provide explicit consent to receive SMS notifications through our application.
The opt-in process is as follows:
Account Creation
Customers create an account and agree to our terms of service.
Enabling SMS Notifications
Within Level, navigate to the Automation where you want to send an SMS
Add an SMS Action to the Automation.
Users confirm every phone number they want notified by entering it and completing verification.
Consent Confirmation
Once confirmed, the user is enrolled to receive SMS alerts related to their servers and infrastructure.
Enrollment is logged and stored within our system for audit purposes.
Example Messages
“Alert: Server
web-01is unreachable as of 10:32 AM UTC. Engineers have been notified. Reply STOP to unsubscribe.”“Resolved: Connectivity to
db-clusterhas been restored. Services are operational. Reply STOP to unsubscribe.”
How Users Opt Out
Users may withdraw consent at any time:
Reply STOP to any SMS message to immediately unsubscribe.
Alternatively, users can log into the application and disable SMS notifications.
HELP and Support
If a user replies HELP, they will receive a response with instructions and a support contact:
“For assistance with SMS alerts, please contact our support team at [email protected].”
Important Notes
SMS alerts are transactional only and will never include marketing or promotional content.
Consent is explicit, user-driven, and revocable at any time.