Overview
Our platform provides real-time SMS alerts to notify users about the health and status of their systems and automations. These alerts may include outage notifications, incident updates, system setup confirmations, or other user-defined events.
Video Example
How To Setup SMS Notifications
Unlike traditional bulk SMS campaigns, SMS alerts in Level are initiated and fully controlled by the customer. Level doesn't send any SMS notifications automatically, they must be configured by your team first.
Automation Setup
Customers create automations within Level to monitor systems or trigger workflows.
As part of this process, they may select the Send SMS action.
Entering Phone Numbers
When configuring the SMS action, the customer manually enters the phone number(s) to be notified.
The phone number field is visible in the automation builder (see screenshot below).
By entering a phone number into this field, the customer explicitly chooses to have that number receive alerts.
Message Configuration
Customers define the SMS content (e.g., “System setup complete”).
This ensures that only the notifications they intend are sent to the numbers they control.
Example Messages
“Alert: Server
web-01is unreachable as of 10:32 AM UTC. Engineers have been notified. Reply STOP to unsubscribe.”“Resolved: Connectivity to
db-clusterhas been restored. Services are operational. Reply STOP to unsubscribe.”
How Users Opt Out (STOP)
Recipients can opt out of future SMS messages at any time by replying STOP. This immediately unsubscribes the number from receiving further alerts.
HELP Support
If a recipient replies HELP, they will receive instructions and a support contact:
“This number sends automated alerts you configured in Level. For assistance, email [email protected].”
Important Notes
All SMS recipients are manually entered by the customer when configuring automations.
Level does not send marketing or promotional SMS messages.
Msg & Data rates may apply.
Consent is explicit, event-driven, and revocable at any time.