FAQ
Find answers to common questions about Level’s features, automations, monitoring, integrations, security, and more.
25 articles
Remote Connection TimeoutsWhat to do when you have issues with remote features, such as Terminal, Remote Viewer, and process explorer.
General
Get answers to general questions about Level, including setup, billing, account management, and platform support.
How to Contact Level SupportNeed help? Reach Level Support via in-app chat, email, or phone. For technical issues, schedule a support session.
Troubleshooting Agent IssuesGuide for resolving common Level agent installation and connectivity issues, like firewall configurations.
Offline TroubleshootingTroubleshoot when Level Agent shows devices offline despite being online. Fix issues with AV/EDR interference and diagnostic steps.
Relay/P2P TroubleshootingTroubleshoot relay and P2P connections in Level, covering STUN/TURN servers, testing tools, network requirements, and common steps.
AV/EDR False DetectionsGuide on handling false positive detections of Level by antivirus or EDR software, including exclusion paths and best practices.
Product RoadmapCheck out Level’s roadmap to see what’s planned, in progress, and recently completed.
Changelog / Release NotesStay up to date with new features, fixes, and improvements in our changelog.
Submit a Feature RequestSubmit feature requests, vote on ideas, and shape Level’s future.
Product
Find product-specific answers about Level’s features, updates, roadmap, and best practices for IT management.
Windows Update TroubleshootingThis article provides a comprehensive guide for troubleshooting Windows Update errors in the context of Level's patch management system.
Winget TroubleshootingWe've seen cases when a package cannot be installed using the Winget Automation Action.
Monitoring Unit Files on Linux with LevelMonitor systemd unit files on Linux with Level, focusing on services showing 'Exited' or 'Dead' status while running correctly.
Resolve Endpoint Conflicts in LevelResolving UUID Conflicts in Level After Device Cloning
Hyper-V Keyboard Functionality
RDP Keyboard Functionality
SMS Alert Opt-In and ConsentHow to setup, opt in, consent to, or opt out of Level’s real-time SMS alerts.
Using Homebrew with Level on macOSLevel manages Homebrew on macOS with a secure dedicated "homebrew" user.
Automations
Learn how to create, manage, and troubleshoot automations in Level to streamline IT workflows effortlessly.
What happens if a device matches a trigger, but is offline?If a device is offline, it enters the automation queue. Steps needing interaction pause until it’s online, then resume automatically.
Can a device be added to the same automation multiple times?A device can only be in an automation once per trigger; if offline, it won’t be re-added by the next trigger while still in the queue.
Is there a storage limit for Automation File Storage?Default Automation File Storage is 2GB per account. Need more? Contact support.
Ansible Scripting GuideThis documentation explains how to leverage Ansible playbooks within Level to automate tasks across endpoints.
Account
Get answers about account setup, billing, permissions, security settings, and managing your Level subscription.
Billing & Payment QuestionsLearn how Level billing works, available payment options, invoicing, and what happens when you cancel.
Level Pricing & Bulk DiscountsLevel offers simple, transparent, usage-based pricing at $2 per device per month. Bulk discounts are available for 1,500+ endpoints.
How to Cancel Your Level SubscriptionYou can cancel Level anytime in Settings → Billing. One final charge applies for the current month of service.
Suspended AccountsLearn about account suspensions, why they occur, and how to resolve them.