Find answers to common questions about Level’s features, automations, monitoring, integrations, security, and more.
12 articles
General
Get answers to general questions about Level, including setup, billing, account management, and platform support.
Troubleshooting Agent IssuesGuide for resolving common Level agent installation and connectivity issues, like firewall configurations.
Resolve Endpoint Conflicts in LevelResolving UUID Conflicts in Level After Device Cloning
Relay/P2P TroubleshootingTroubleshoot relay and P2P connections in Level, covering STUN/TURN servers, testing tools, network requirements, and common steps.
Monitoring Unit Files on Linux with LevelMonitor systemd unit files on Linux with Level, focusing on services showing 'Exited' or 'Dead' status while running correctly.
Windows Update TroubleshootingThis article provides a comprehensive guide for troubleshooting Windows Update errors in the context of Level's patch management system.
Winget TroubleshootingWe've seen cases when a package cannot be installed using the Winget Automation Action.
Automations
Learn how to create, manage, and troubleshoot automations in Level to streamline IT workflows effortlessly.
What happens if a device matches a trigger, but is offline?If a device is offline, it enters the automation queue. Steps needing interaction pause until it’s online, then resume automatically.
Can a device be added to the same automation multiple times?A device can only be in an automation once per trigger; if offline, it won’t be re-added by the next trigger while still in the queue.
Product
Find product-specific answers about Level’s features, updates, roadmap, and best practices for IT management.
Submit a Feature RequestSubmit feature requests, vote on ideas, and shape Level’s future.
Product RoadmapCheck out Level’s roadmap to see what’s planned, in progress, and recently completed.
Changelog / Release NotesStay up to date with new features, fixes, and improvements in our changelog.
Account
Get answers about account setup, billing, permissions, security settings, and managing your Level subscription.
Suspended AccountsLearn about account suspensions, why they occur, and how to resolve them.