Get answers to general questions about Level, including setup, billing, account management, and platform support.
8 articles
How to Contact Level SupportNeed help? Reach Level Support via in-app chat, email, or phone. For technical issues, schedule a support session.
Troubleshooting Agent IssuesGuide for resolving common Level agent installation and connectivity issues, like firewall configurations.
Offline TroubleshootingTroubleshoot when Level Agent shows devices offline despite being online. Fix issues with AV/EDR interference, network settings, and diagnostic steps.
Relay/P2P TroubleshootingTroubleshoot relay and P2P connections in Level, covering STUN/TURN servers, testing tools, network requirements, and common steps.
AV/EDR False DetectionsGuide on handling false positive detections of Level by antivirus or EDR software, including exclusion paths and best practices.
Product RoadmapCheck out Level’s roadmap to see what’s planned, in progress, and recently completed.
Changelog / Release NotesStay up to date with new features, fixes, and improvements in our changelog.
Submit a Feature RequestSubmit feature requests, vote on ideas, and shape Level’s future.