Introduction
You can cancel your Level subscription directly from the Billing settings; no support ticket required.
How to cancel
Log into your Level account.
Navigate to Settings → Billing.
Click Cancel Subscription and follow the prompts.
What happens after you cancel
Final charge. Level bills in arrears, so you'll receive one last invoice at the end of the current billing cycle covering usage during that month. Canceling before the cycle ends doesn't waive this charge.
Data return and deletion. After your cancellation takes effect, Level returns or deletes all personal data processed on your behalf from active systems without undue delay and within 60 calendar days, subject to the limited backup and legally required preservation provisions in our Cancellation Policy. This includes personal data in device records and history, uploaded files, scripts, automations, monitors, custom fields, configuration, and associated operational records. You do not need to submit a separate account-deletion request. A shorter deadline required by law or your signed agreement takes precedence.
Residual backups and required records. Our Cancellation Policy and Privacy Policy set the following requirements for residual backups and required records.
Where permitted by applicable law and Standard Contractual Clauses, residual personal data that cannot reasonably be selectively erased from routine encrypted database backups may remain for up to 365 calendar days from each backup's creation. This is a maximum, not a guaranteed recovery period. For a terminated service, a backup created before active-system deletion may contain data for up to 425 days after termination.
Residual data is isolated from ordinary use and restricted to controlled disaster recovery or a specific legal obligation; completed deletions are reapplied before restored data returns to ordinary use or another backup is made. Copying or restoring a backup does not restart the period.
Specific legally required preservation and minimum business records kept lawfully for separate purposes are handled as described in the Cancellation Policy and Privacy Policy. A shorter deadline in law or a signed agreement takes precedence.
Requesting a copy. Export what you need before access ends, or send return instructions to [email protected] before cancellation or promptly afterward so we can complete the return within the applicable deadline. If we do not receive instructions in time, we delete the personal data.
Returning to Level. Contact support before data is deleted if you want to reactivate. Recovery is not guaranteed, and 60 days is a maximum deletion period rather than a guaranteed grace period. Signing in does not restart the deletion clock. A return request, export arrangement, or reactivation does not extend a mandatory deadline unless lawful, documented instructions permit continued processing. After device records are deleted, reinstall the agent to enroll devices again; this creates new records and does not restore their history.
💡 TIP: If you're canceling temporarily and plan to return, consider canceling close to the end of your billing cycle to minimize the overlap between your last active day and your final invoice date.
FAQ
Can I pause my subscription instead of canceling? Pausing isn't currently supported. If you'd like to discuss options, contact [email protected].
What happens to my data when the account is canceled? The return/deletion deadline covers all personal data we process on your behalf, including personal data in scripts, automations, monitors, custom fields, uploaded files, and configuration, as well as devices and their history. Those items are not exempt from deletion because they are not device records. See the data-return and backup explanations in this article and our Cancellation Policy.
Can I cancel partway through a billing cycle and avoid the final charge? No. Level bills in arrears, so the final invoice reflects actual usage through your last active day regardless of when in the cycle you cancel.
Does a device being offline change the deletion deadline? No. The deadline runs from the effective end of the service, not the device's last check-in. An offline device does not extend it. Deleting records from Level and uninstalling software from an endpoint are separate actions; an offline endpoint may need local removal of the agent.
Do I need to uninstall the agent manually before canceling? Before canceling, remove or disable agents on devices you no longer want connected. That said, it's worth deleting your active devices from the Level dashboard before you leave: deleting a device from Level triggers an agent uninstall on the machine itself, which keeps things clean on your end. An offline or unreachable device may not receive it, so check that the agent has been removed and use the manual uninstall instructions where needed. Cancellation or deletion of hosted records does not guarantee that software has been removed from every endpoint.