FAQ / Troubleshooting
Find answers to common questions about Level’s features, automations, monitoring, integrations, security, and more.
25 articles
Ansible Scripting GuideThis documentation explains how to leverage Ansible playbooks within Level to automate tasks across endpoints.
Remote Connection TimeoutsWhat to do when you have issues with remote features, such as Terminal, Remote Viewer, and process explorer.
AV/EDR False DetectionsGuide on handling false positive detections of Level by antivirus or EDR software, including exclusion paths and best practices.
Billing & Payment QuestionsLearn how Level billing works, available payment options, invoicing, and what happens when you cancel.
Can a device be added to the same automation multiple times?A device can only be in an automation once per trigger; if offline, it won’t be re-added by the next trigger while still in the queue.
Changelog / Release NotesStay up to date with new features, fixes, and improvements in our changelog.
Winget TroubleshootingWe've seen cases when a package cannot be installed using the Winget Automation Action.
Windows Update TroubleshootingThis article provides a comprehensive guide for troubleshooting Windows Update errors in the context of Level's patch management system.
How to Cancel Your Level SubscriptionYou can cancel Level anytime in Settings → Billing. One final charge applies for the current month of service.
How to Contact Level SupportNeed help? Reach Level Support via in-app chat, email, or phone. For technical issues, schedule a support session.
Hyper-V Keyboard Functionality
Is there a storage limit for Automation File Storage?Default Automation File Storage is 2GB per account. Need more? Contact support.
Level Pricing & Bulk DiscountsLevel offers simple, transparent, usage-based pricing at $2 per device per month. Bulk discounts are available for 1,500+ endpoints.
Monitoring Unit Files on Linux with LevelMonitor systemd unit files on Linux with Level, focusing on services showing 'Exited' or 'Dead' status while running correctly.
Offline TroubleshootingTroubleshoot when Level Agent shows devices offline despite being online. Fix issues with AV/EDR interference and diagnostic steps.
Product RoadmapCheck out Level’s roadmap to see what’s planned, in progress, and recently completed.
RDP Keyboard Functionality
Relay/P2P TroubleshootingTroubleshoot relay and P2P connections in Level, covering STUN/TURN servers, testing tools, network requirements, and common steps.
Resolve Endpoint Conflicts in LevelResolving UUID Conflicts in Level After Device Cloning
SMS Alert Opt-In and ConsentHow to setup, opt in, consent to, or opt out of Level’s real-time SMS alerts.
Submit a Feature RequestSubmit feature requests, vote on ideas, and shape Level’s future.
Suspended AccountsLearn about account suspensions, why they occur, and how to resolve them.
Troubleshooting Agent IssuesGuide for resolving common Level agent installation and connectivity issues, like firewall configurations.
Using Homebrew with Level on macOSLevel manages Homebrew on macOS with a secure dedicated "homebrew" user.
What happens if a device matches a trigger, but is offline?If a device is offline, it enters the automation queue. Steps needing interaction pause until it’s online, then resume automatically.