FAQ / Troubleshooting
Find answers to common questions about Level’s features, automations, monitoring, integrations, security, and more.
22 articles
Account & Billing
Subscription management, pricing, payment questions, and what happens when an account is suspended.
Billing & Payment QuestionsHow Level billing works, accepted payment methods, invoice mode, and what to expect when you cancel.
Level Pricing & Bulk DiscountsLevel costs $2 per device per month. No contracts. Bulk pricing available for 1,500+ endpoints.
How to Cancel Your Level SubscriptionCancel your Level subscription anytime from Settings → Billing. One final charge applies for the current billing cycle.
Suspended AccountsWhy Level suspends accounts, how to tell if your account is suspended, and how to request a review.
Getting Help
How to reach Level support, submit feature requests, and stay current on product updates and releases.
How to Contact Level SupportReach Level Support by in-app chat, email, or phone. For hands-on help, request a scheduled support session.
Submit a Feature RequestSubmit feature requests, vote on existing ideas, and help shape what Level builds next at feedback.level.io.
Product RoadmapSee what's planned, in development, and recently completed on Level's public product roadmap.
Changelog / Release NotesWhere to find Level's full release history — new features, bug fixes, and improvements.
Agent & Connectivity
Troubleshooting device enrollment, offline devices, duplicate endpoints, and connection issues between the agent and Level.
Troubleshooting Agent IssuesDiagnose common Level agent problems — offline devices and automation errors — using the built-in diagnostic command.
Offline TroubleshootingDiagnose why a Level device shows offline — AV/EDR interference, network requirements, and the --check diagnostic command.
Resolve Endpoint Conflicts in LevelFix UUID conflicts caused by device cloning — rotate the agent ID automatically or manually on Windows, macOS, and Linux.
AV/EDR False DetectionsAdd Level exclusions to your security software using path, process, or certificate-based rules to prevent false detections.
Relay/P2P TroubleshootingFix failed or slow remote connections by diagnosing P2P, STUN, and TURN connectivity between your browser and endpoints.
Remote Connection TimeoutsFix Terminal, Remote Control, and Process Explorer sessions that disconnect when the browser tab is backgrounded or idle.
Remote Control
Keyboard mapping and input behavior for RDP and Hyper-V remote sessions.
RDP Keyboard FunctionalityFix keyboard issues — including special characters and key combos — when using RDP through a Level remote control session.
Hyper-V Keyboard FunctionalityFix keyboard shortcuts like ALT + TAB when the device you're managing through Level is a Hyper-V virtual machine.
Automations & Scripting
Common questions about automation behavior, file storage limits, and guides for scripting tools including Ansible, winget, and Homebrew.
Windows Update TroubleshootingDiagnose Windows Update issues in Level, including WUA result discrepancies and leftover WSUS configuration.
Winget TroubleshootingResolve common issues with Level's winget actions, including package scope requirements, SYSTEM user context, and install timeouts.
Using Homebrew with Level on macOSHow Level manages Homebrew on macOS using a dedicated system user, and how to run brew commands on Level-managed devices.
Can a device be added to the same automation multiple times?A device can only have one active run per trigger at a time. It won't be queued again while a previous run is still in progress.
What happens if a device matches a trigger, but is offline?Offline devices enter the automation pipeline normally. Actions that require device interaction pause until the device comes back online, then resume automatically.
SMS Alert Opt-In and ConsentHow Level's SMS alerting works, how recipients are added, and how to opt out.