Agent & Connectivity
Troubleshooting device enrollment, offline devices, duplicate endpoints, and connection issues between the agent and Level.
6 articles
Troubleshooting Agent IssuesDiagnose common Level agent problems — offline devices and automation errors — using the built-in diagnostic command.
Offline TroubleshootingDiagnose why a Level device shows offline — AV/EDR interference, network requirements, and the --check diagnostic command.
Resolve Endpoint Conflicts in LevelFix UUID conflicts caused by device cloning — rotate the agent ID automatically or manually on Windows, macOS, and Linux.
AV/EDR False DetectionsAdd Level exclusions to your security software using path, process, or certificate-based rules to prevent false detections.
Relay/P2P TroubleshootingFix failed or slow remote connections by diagnosing P2P, STUN, and TURN connectivity between your browser and endpoints.
Remote Connection TimeoutsFix Terminal, Remote Control, and Process Explorer sessions that disconnect when the browser tab is backgrounded or idle.