Agent & Connectivity
Troubleshooting device enrollment, offline devices, duplicate endpoints, and connection issues between the agent and Level.
6 articles
- Troubleshooting Agent IssuesDiagnose common Level agent problems — offline devices and automation errors — using the built-in diagnostic command.
- Offline TroubleshootingDiagnose why a Level device shows offline — AV/EDR interference, network requirements, and the --check diagnostic command.
- Resolve Endpoint Conflicts in LevelFix UUID conflicts caused by device cloning — rotate the agent ID automatically or manually on Windows, macOS, and Linux.
- AV/EDR False DetectionsAdd Level exclusions to your security software using path, process, or certificate-based rules to prevent false detections.
- Relay/P2P TroubleshootingFix failed or slow remote connections by diagnosing P2P, STUN, and TURN connectivity between your browser and endpoints.
- Remote Connection TimeoutsFix Terminal, Remote Control, and Process Explorer sessions that disconnect when the browser tab is backgrounded or idle.