Introduction
Send an SMS message to any phone number during an automation run. Use this action for time-sensitive alerts that need to reach someone immediately — a server going offline, a critical service failing, or any other event where email isn't fast enough.
Send SMS Action
From the automation pipeline in edit mode, click + and select Send SMS from the Notifications category.
Phone Number
The recipient's phone number. Required. Use international format.
Example: +12345678901
Click (x) to insert a variable, system variable, or custom field reference — useful if the on-call number is stored as a custom field.
Message
The text of the SMS message. Click (x) to insert a variable, system variable, or custom field reference to include device-specific context.
Example: ALERT: {{level_device_hostname}} has gone offline. Check the server room immediately.
SMS Terms
By configuring this action, you agree to receive SMS notifications from Level for the message types you've manually selected. Message frequency depends on your automation configuration. Message and data rates may apply. Reply STOP to opt out at any time or HELP for more information.
Conditions
The Conditions section lets you restrict when this action runs based on device attributes or the outcome of a previous action.
See Action Conditions for the full reference on condition types, operators, and values.
Additional Options
Expand Additional options for action name, failure behavior, output variable assignment, retries, and the enabled toggle.
See Actions Overview for the full reference on additional options available on every action.
FAQ
Can I send to multiple phone numbers? Yes — add multiple Send SMS actions, one per recipient.
Does the SMS come from a Level number? Yes — messages are sent from Level's SMS infrastructure, not a number you configure.
Who can add or modify Send SMS actions? Technicians with permission to edit automations in the relevant group. See Workspace → Permissions for access control configuration.