Einführung
There are two ways to remove the Level agent from a device: through the Level web interface (which handles everything automatically), or manually via the command line when the web interface isn't an option.
⚠️ WARNING: Deleting a device permanently removes it and all associated data from Level. This can't be undone. If you want to manage it again later, you'll need to reinstall the agent.
Uninstall Level
Automated Uninstall
The fastest way to remove Level from a device is directly from the Device Listing.
Find the device in your Device Listing.
Click the ··· (three-dot) menu at the right end of the device row.
Select Delete.
Level sends the uninstall command to the agent. The agent removes itself within 5 minutes and the device disappears from your listing.
ℹ️ NOTE: If the device is offline when you delete it, the uninstall command is queued and sent the next time the device comes online.
Manual Uninstall
If the device isn't reachable through Level — or if you need to remove the agent directly from the device — run the uninstall command directly on the device with elevated permissions.
Windows
Open PowerShell as Administrator and run:
__PRESERVE_CODE_0__
macOS
Open Terminal and run:
__PRESERVE_CODE_1__
Linux
Open a terminal and run:
__PRESERVE_CODE_2__
Windows Cleanup Script
If the standard uninstall command doesn't fully remove Level — for example, if the service or files remain behind — use this PowerShell script. Save it as a .ps1 file and run it in an Administrator shell.
__PRESERVE_CODE_4__
This stops the Level process, waits for it to exit, and then removes the installation directory.
Troubleshooting: "Level is already installed" Error
If you try to reinstall Level and see a "Level is already installed" error, a previous uninstall didn't clean up cleanly.
The easiest fix is force install — navigate to:
__PRESERVE_CODE_5__
This overwrites the existing installation without needing to manually clean up anything. See Windows Install, macOS Install, or Linux Install for details.
If you need to resolve this without access to the Level install modal, you can manually delete the stale Windows service entry instead:
__PRESERVE_CODE_6__
Run this in an Administrator shell, then retry the standard install.
Häufig gestellte Fragen
What happens to the device's data in Level after it's deleted? Everything is removed — the device record, alerts, automation history, and all associated data. Deletion is permanent and can't be undone.
Can I uninstall Level from a device that's currently offline? Yes — delete it from the Device Listing and the uninstall command will be queued and sent the next time it comes online. If the device is permanently offline and you need to remove the agent immediately, use the manual uninstall command directly on the device.
Do I need to delete the device from Level before running the manual uninstall? No. The manual command removes the agent from the device regardless of its state in Level. You'll still need to delete it from the Device Listing separately if you want to remove it from your inventory.
The manual uninstall ran but the device is still showing in Level — what happened? Running the uninstall command removes the agent from the device, but the device record stays in Level until you delete it from the Device Listing. Delete it there to remove it from your inventory.
Who can delete devices in Level? Any technician with permission to manage the device's group. Check Workspace → Permissions if you don't see the delete option.