Introducción
Level support is available Monday through Friday, 8:00 AM to 5:00 PM EST, with an average response time under 1 hour during business hours. Outside those hours, the team makes a best effort to respond but responses aren't guaranteed.
There are 4 ways to reach support — use whichever fits the urgency and complexity of your issue.
Contact Level Support
In-App Chat
The fastest way to reach support. Click the chat widget in the bottom-right corner of the Level app. The support team is available live during business hours.
💡 TIP: Use in-app chat for most issues. You can share screenshots and the support team can reference your account directly, which speeds up troubleshooting significantly.
Send your issue to [email protected]. Include as much context as you can: which device or feature is affected, what you expected to happen, and what happened instead.
ℹ️ NOTE: Email is best for non-urgent issues or when you need to share detailed logs or attachments. In-app chat is faster for back-and-forth troubleshooting.
Phone
Call (866) 42-LEVEL for urgent matters.
⚠️ WARNING: Phone support can't assist with automations, scripting, or in-depth technical troubleshooting. For anything beyond a quick question, use in-app chat or email where the team can dig into your account and share resources.
Scheduled Support Session
For complex technical issues that need hands-on investigation, ask for a scheduled session with a support engineer. Reach out via chat or email first to describe the issue, and the team will send you a scheduling link.
This is the right option for:
Complicated automations or scripting issues
Network or connectivity troubleshooting that requires screen sharing
Issues that haven't been resolved through async support
Preguntas frecuentes
What's the fastest way to get help? In-app chat during business hours (Monday–Friday, 8:00 AM–5:00 PM EST). Average response time is under 1 hour.
Can I get support outside of business hours? The team makes a best effort to respond evenings, weekends, and holidays, but responses outside business hours aren't guaranteed. For urgent after-hours issues, call (866) 42-LEVEL.
Can support help me build or debug an automation? For automations and scripting questions, use in-app chat or email — not phone. The team can help with automation troubleshooting, but it requires back-and-forth that phone calls don't support well. For complex builds, ask about a scheduled support session.
How do I get a scheduled support session? Contact support via in-app chat or email first. Describe your issue and ask for a session — the team will send a scheduling link if it's the right fit for your situation.
Who can contact support on behalf of my organization? Any user on your Level account can reach out to support. There's no restriction to account owners or admins.