Introducción

Take control of a device directly from your browser. Level's remote control uses an encrypted peer-to-peer (P2P) connection to stream the device's display in real time — no additional software, no VPN required. Once connected, you can interact with the desktop, manage files, run terminal commands, and control processes and services, all from the same session.

⚙️ PREREQUISITES

The Level agent is installed and online on the target device
Your account has remote control permission for the device's group

🎬 VIDEO

Starting a Control remoto Session

The OS icon is the fastest way in. It appears next to any online device — in the Dispositivo Listing, inside Dispositivo Descripción general, and anywhere else devices are listed.

Haga clic en el OS icon next to the device you want to connect to.
A new browser tab opens with the remote session.

To launch a specific tool directly, right-click the OS icon. This opens a menu with the following options:

Remote control — Opens a full screen-sharing session (same as left-clicking)
Terminal — Opens a terminal session directly, skipping the remote desktop view
File explorer — Opens the remote file browser directly
Processes — Opens the process list directly
Services — Opens the services panel directly

💡 CONSEJO: You can run multiple sessions at once. Each session opens in its own browser tab, so managing several devices simultaneously is just a matter of switching tabs.

The Remote Session Interface

Once connected, the session fills your browser tab. Two toolbars give you access to session controls and background management tools.

Top Toolbar

The toolbar runs across the top of the session window:

Dispositivo Nombre — The device's nickname (or hostname if no nickname is set).
Connection Escriba — Mostrars whether the session is P2P or relayed. See P2P vs. Relay below.
Display — Seleccione which monitor to view if the remote device has multiple displays. Single-monitor devices show only one option.
Scaling — Adjust how the remote desktop fits your screen. Options are Auto-scaling, Original size, 125%, 150%, and 200%. This dropdown also contains the Ver only toggle, which disables mouse and keyboard input without ending the session.
Send Clipboard — Two options in this dropdown:
1. Paste (Ctrl+Shift+V) — Takes your local clipboard and mimics keystrokes on the remote device. Doesn't write to the remote clipboard, so it works on login screens and other restricted contexts where clipboard access is blocked.
2. Send clipboard — Sends your local clipboard directly to the remote device's clipboard.
Get Clipboard — Two options in this dropdown:
1. Copy (Ctrl+Shift+C) — Copies selected text on the remote device to your local clipboard.
2. Get clipboard — Pulls the full remote clipboard to your local clipboard.
Ctrl+Alt+Del — Sends the Ctrl+Alt+Del command to the remote device.
Commands — Send Shutdown or Restart to the remote device.
Usuario Sessions — Lists active user sessions on the remote device. Switch between them if multiple users are logged in.
Full Screen — Expands the session to fill your entire display.

💡 CONSEJO: On login screens or other contexts where clipboard access is restricted, use Paste rather than Send clipboard — it mimics keystrokes instead of writing to the clipboard, so it works even where clipboard injection is blocked.

Right Toolbar

The toolbar runs along the right edge of the session:

System Information — Mostrars a summary of the device: hostname, hardware specs, and network details.
Terminal — Opens a terminal session on the remote device.
File Explorer — Browse the remote file system. Supports uploading files from your local machine and downloading files from the remote device.
Processes — Ver all running processes. Kill any process directly from this panel.
Services — Ver, start, stop, or restart services on the remote device.

ℹ️ NOTA: Terminal, File Explorer, Processes, and Services are the same tools available through Background Management in Dispositivo Detalles. Opening them from within a remote control session gives you a combined view — live desktop plus management tools in the same tab.

P2P vs. Relay

A badge in the top-left of the session window shows the current connection type.

Peer-to-peer (P2P) means your browser and the remote device are connected directly. This is the default when network conditions allow it and generally gives you the lowest latency.

Relay means the session is being routed through a Level relay server. This typically happens when a firewall between the two endpoints blocks direct connectivity.

Both connection types are end-to-end encrypted. The relay server facilitates the connection but doesn't have access to the session content.

ℹ️ NOTA: If you're consistently getting relay connections where you'd expect P2P, see the Relay/P2P Troubleshooting article for firewall and network requirements.

Preguntas frecuentes

How do I connect to a second monitor on a device? Use the Display dropdown in the top toolbar. It lists all monitors attached to the remote device. If the device has only one monitor, you'll only see one option. The dropdown appears for all supported devices but is only functional when multiple displays are detected.
What's the difference between P2P and relay, and does it affect security? Both are end-to-end encrypted. P2P connects your browser directly to the device; relay routes the session through a Level server when a direct connection isn't possible (usually due to a firewall). Seguridad is the same either way — the relay server can't read session content. If you want to force or diagnose one connection type, see Relay/P2P Troubleshooting.
Who can initiate a remote control session? Any technician with remote control permission for the device's group can start a session. Permisos are configured per group under Workspace → Permisos. If you don't see the remote control icon next to a device, you likely don't have permission for that group.
Can I remote into a device if no one is logged in? Sí. Remote control works at the OS session level, not the user session level. You can connect to a device at the Windows login screen or macOS lock screen. Use Usuario Sessions in the top toolbar to switch to an active user session if one exists.
The remote control session is laggy. What should I check first? Start by checking whether the session is P2P or relay (top-left badge). Relay sessions can have higher latency depending on server proximity. If it's P2P and still slow, try lowering the display scaling in the top toolbar, or check the network conditions on both ends. See Relay/P2P Troubleshooting for a full diagnostic checklist.
Can I use remote control on a Linux device? Sí. Remote control is supported on Windows, macOS, and Linux.