Introduction
Level connects to the tools your team already uses — PSA platforms, documentation systems, alerting services, and more. Each integration is enabled per-organization and configured independently.
To reach the Integrations page, go to Settings → Integrations.
Available Integrations
Level currently supports the following integrations. Each has its own setup guide linked below.
PSA Integrations
Professional Services Automation (PSA) integrations let you sync clients, map devices to accounts, and route alerts into your ticketing workflow directly from Level.
ConnectWise PSA Map Level organizations to ConnectWise companies, sync device data, and create tickets from Level alerts. Full setup guide: ConnectWise PSA Integration.
HaloPSA Connect Level to HaloPSA to centralize support workflows and keep device data in sync with your PSA records. Full setup guide: HaloPSA Integration.
ZestMSP ZestMSP is purpose-built for MSPs and connects to Level with minimal configuration. Full setup guide: ZestMSP Integration.
DeskDay DeskDay provides PSA and chat-based service delivery for MSPs. Connecting it to Level requires creating a webhook in Level first — the setup guide walks through both sides: DeskDay Integration.
Documentation Integrations
Hudu Sync device information from Level into Hudu to keep your documentation current without manual updates. Full setup guide: Hudu Integration.
Alerting Integrations
iLert Route Level alerts to iLert for on-call scheduling, escalation policies, and incident response workflows. Connecting it to Level requires creating a webhook in Level first — the setup guide walks through both sides: iLert Integration.
API Access
The Level public API lets you build custom integrations, pull device and alert data into your own tools, and automate workflows outside of Level's native integration set.
API keys are generated and managed separately under Settings → API Keys. Full documentation: Level Public API.
ℹ️ NOTE: API keys grant programmatic access to your Level organization. Treat them like passwords — rotate them if compromised and restrict access to only the systems that need them.
Enabling an Integration
The process is consistent across integrations:
Go to Settings → Integrations.
Locate the integration card and click View integration.
Toggle the integration on.
Fill in the required credentials and configuration fields. (Each integration's setup guide covers the specifics.)
Save your configuration.
💡 TIP: Have your PSA credentials ready before starting — most integrations require an API key or OAuth connection from the external platform, and you'll need to generate those in the other tool first.
⚠️ WARNING: Disabling an active integration immediately stops all syncing and ticket creation between Level and that platform. Any in-progress syncs may be interrupted. Check your PSA for any orphaned tickets or incomplete records after disabling.
FAQ
Which integrations does Level support? Level currently integrates with ConnectWise PSA, HaloPSA, ZestMSP, DeskDay, Hudu, and iLert. The Level public API is also available for custom integrations. Check the Integrations page for the current list, as new integrations are added over time.
Who can enable or configure integrations? Technicians need management-level access to configure Settings. If you can't see the Settings menu or the Integrations option, contact your Level administrator to adjust your permissions. See Workspace → Permissions for details.
I enabled an integration but it's not syncing. What should I check? Start with the credentials — most sync failures come from expired API keys or changed passwords in the external platform. Disable the integration, re-enter your credentials, and re-enable it. Each integration's setup guide includes a troubleshooting section with platform-specific steps.
Is there an integration for a tool that's not listed? If Level doesn't have a native integration for a tool you use, the public API covers a wide range of use cases. For webhook-based event notifications, see Settings → Webhooks.