Introduction
Every time you sign in to Level, we create a session for that browser or tool. The Sessions page lists all of the sessions currently signed in to your account: what they are, where they were last used from, and when. If you see something you don’t recognize, you can sign it out from here.
Sessions are personal. The page shows your own sessions, not those of other technicians in your organization.
[screenshot: Settings → Sessions with the sessions table visible showing several sessions, highlight the Sessions tab in the settings navigation]
Viewing Your Sessions
Go to Settings → Sessions.
Review the list. The session you’re using is always listed first and marked Active now.
Each row shows:
Column | What it shows |
Session | The browser and operating system Level detected, for example “Chrome on macOS”. Level CLI sessions show the name the CLI reported when it signed in. |
Type | Web for a browser session, CLI for the Level CLI. |
Last active | The last time the session renewed its access with Level. |
Location | The city, region, and country Level resolved from the session’s IP address, along with the IP address itself. |
ℹ️ NOTE: Only active sessions appear here. Once a session is signed out or expires, it drops off the list.
ℹ️ NOTE: The Last active time updates when a session renews its access with Level rather than on every click, so it can be up to an hour behind. The remaining sessions are ordered by that time.
Session Details
Click a session to open its details panel. Along with everything in the table, the panel shows when the session signed in, a map of the location Level resolved from the IP address, and the full browser user agent string.
[screenshot: Settings → Sessions with a session details panel open showing the location map, sign-in time, and user agent, highlight the sign out button in the panel]
ℹ️ NOTE: Location comes from the session’s IP address, so it’s approximate and reflects your internet connection rather than your exact address. A session behind a VPN shows the VPN’s location. Location is looked up in the background, so it can be blank for a short time after a sign-in or after a session moves to a new IP address.
Signing Out a Session
Signing out a session ends it. That browser or CLI can no longer renew its access and has to sign in again.
Go to Settings → Sessions.
Find the session you want to end.
Open the menu on the session row and choose Sign out, or open the session details and use the sign out button there.
Confirm.
The session disappears from the list right away. Access is cut off the next time that session tries to renew, which happens within an hour at most.
⚠️ WARNING: Signing out the session marked Active now signs you out of Level in the browser you’re using. You’ll need to sign back in.
ℹ️ NOTE: Signing out a session only affects access to Level. It has no effect on the Level agent or on any device you manage. Devices stay online and monitored.
When Sessions End on Their Own
You don’t have to clean up old sessions manually. A session ends automatically when it goes unused for long enough:
Web sessions expire after your organization’s inactivity timeout, which an admin sets in Settings → Security. The default is 24 hours. See Security Settings.
Level CLI sessions expire after 7 days without use.
Any time a session is used again before it expires, the clock resets.
If You Don’t Recognize a Session
Treat an unfamiliar session as a possible account compromise and work through these steps:
Sign the session out from Settings → Sessions.
Change your password in Settings → Password / 2FA. See Password / 2FA Settings.
Turn on two-factor authentication if it isn’t already on. See 2FA / MFA Setup.
Tell an admin on your team so they can review recent account activity and consider requiring 2FA org-wide.
💡 TIP: Check the location and sign-in time before you assume the worst. A session from an unexpected city is often a VPN, a mobile hotspot, or an internet provider that routes traffic through another region.
FAQ
Can I see the sessions of other people on my team? No. The Sessions page shows your own sessions only.
Why does Last active show a time in the past for the session I’m using right now? That column records when a session last renewed its access with Level, not your last click. Renewals happen on a schedule, so the time can be up to an hour behind. Your current session is always listed first regardless of that time.
Does signing out a session disconnect the devices I manage? No. Sessions control access to the Level web app and the Level CLI. Agents on your devices keep running and reporting.
Why don’t I see a session I know I used? The list shows active sessions only. Signed-out and expired sessions are removed, and a web session expires once it passes your organization’s inactivity timeout.
Why is the location blank or wrong? Location is derived from the session’s IP address and is looked up in the background, so it can be missing for a short time. It also reflects the network you’re on, which is why VPN and mobile connections often resolve somewhere unexpected.
Is there a record of sign-ins and sign-outs? Yes. Level records both in your organization’s audit log, so an admin can review account access history.