Devices
Manage your devices — search and filter the device listing, connect with remote control, access background management tools, and organize devices with groups, tags, and custom fields.
24 articles
- Device ListingSearch, filter, sort, and take action across all your devices from one place.
- Remote ControlConnect to any online device from your browser. Covers starting sessions, the session toolbars, clipboard tools, and P2P vs. relay connections.
- GroupsOrganize devices into groups and subgroups to structure your devices and control technician access.
- Device TagsClassify devices, drive automations, and apply monitoring policies using tags.
- Maintenance ModeTemporarily suppress alerts and automations on a device during planned maintenance.
- macOS Remote ControlThe macOS permissions Level needs for remote control, how to grant them at scale via MDM, and Mac-specific session behaviors.
- Linux Remote ControlWhich display servers and desktop environments support remote control, what the agent sets up on the device, and Linux-specific session behaviors.
Device Details
Everything about a single device in one place: system specs, background management, installed apps, updates, alerts, automations, monitors, and custom fields.
- Device OverviewSee a device's security score, live system stats, active alerts, network info, and recent sessions — all from one tab.
- Device SystemView hardware specs, OS details, processor, memory, disk, and network info for a device.
- Device ManageAccess a device's terminal, file system, processes, and services directly from your browser — without interrupting the end user.
- Device UsersView local user accounts on a device, including status, group membership, and password details.
- Device ApplicationsView installed applications on a device, including version, publisher, install date, and install context.
- Device UpdatesView, install, and track software updates for a single device directly from its device details.
- Device AlertsView active and resolved alerts for a device, inspect payloads, and manage alert status.
- Device AutomationsView automation run history, check run status and output, and trigger automations for a specific device.
- Device MonitorsSee every monitor applied to a device and manage them individually without touching the underlying policy.
- Device Custom FieldsView, search, and override custom field values for a specific device without changing group or global defaults.
- Device PermissionsSee which technicians have access to manage this device and what role they've been assigned.
- Device ActivitySee the audit record for a single device: the automations and monitors that ran against it, and the changes that affected it.
Group Settings
Configure settings, custom fields, linked automations, remote control security, and technician permissions for a device group.
- Group SettingsRename a device group from its settings page.
- Group Custom FieldsSet group-level custom field values that cascade to all devices in the group.
- Group Linked AutomationsView automations linked to a device group through a trigger, action, or condition.
- Group SecurityConfigure remote control approval behavior for devices in a device group.
- Group PermissionsView which technicians have access to a device group and its devices.