Devices
Manage your devices — search and filter the device listing, connect with remote control, access background management tools, and organize devices with groups, tags, and custom fields.
23 articles
Device ListingSearch, filter, sort, and take action across all your devices from one place.
Remote ControlConnect to any online device from your browser. Covers starting sessions, the session toolbars, clipboard tools, and P2P vs. relay connections.
GroupsOrganize devices into groups and subgroups to structure your devices and control technician access.
Device TagsClassify devices, drive automations, and apply monitoring policies using tags.
Maintenance ModeTemporarily suppress alerts and automations on a device during planned maintenance.
macOS Remote ControlThe macOS permissions Level needs for remote control, how to grant them at scale via MDM, and Mac-specific session behaviors.
Linux Remote ControlWhich display servers and desktop environments support remote control, what the agent sets up on the device, and Linux-specific session behaviors.
Device Details
Everything about a single device in one place: system specs, background management, installed apps, updates, alerts, automations, monitors, and custom fields.
Device OverviewSee a device's security score, live system stats, active alerts, network info, and recent sessions — all from one tab.
Device SystemView hardware specs, OS details, processor, memory, disk, and network info for a device.
Device ManageAccess a device's terminal, file system, processes, and services directly from your browser — without interrupting the end user.
Device UsersView local user accounts on a device, including status, group membership, and password details.
Device ApplicationsView installed applications on a device, including version, publisher, install date, and install context.
Device UpdatesView, install, and track software updates for a single device directly from its device details.
Device AlertsView active and resolved alerts for a device, inspect payloads, and manage alert status.
Device AutomationsView automation run history, check run status and output, and trigger automations for a specific device.
Device MonitorsSee every monitor applied to a device and manage them individually without touching the underlying policy.
Device Custom FieldsView, search, and override custom field values for a specific device without changing group or global defaults.
Device PermissionsSee which technicians have access to manage this device and what role they've been assigned.
Group Settings
Configure settings, custom fields, linked automations, remote control security, and technician permissions for a device group.
Group SettingsRename a device group from its settings page.
Group Custom FieldsSet group-level custom field values that cascade to all devices in the group.
Group Linked AutomationsView automations linked to a device group through a trigger, action, or condition.
Group SecurityConfigure remote control approval behavior for devices in a device group.
Group PermissionsView which technicians have access to a device group and its devices.